Frequently Asked Questions
Everything you need to know about shopping at ban.do
When will my order ship?
Most orders are processed within 1-3 business days. Once shipped, you will receive a confirmation email with tracking information so you can follow your package's journey.
What is your return policy?
We want you to love your purchase! Items in their original condition can be returned within 30 days of delivery. Please note that final sale items are not eligible for return or exchange.
Do you ship internationally?
Yes, we ship to many countries worldwide! International shipping rates and delivery times vary by location and are calculated at checkout.
How do I care for my ban.do apparel?
To keep your items looking their best, we recommend following the specific care instructions on the garment's tag. Generally, washing in cold water and hanging to dry is best for longevity.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Afterpay for interest-free installments.
Can I change or cancel my order?
Our team works fast to get your order out! Once an order is placed, we have a very limited window to make changes. Please contact our customer service team immediately for assistance.